Current as of February 28, 2025
Refund Policy
MINTI REFUND & CHARGEBACK POLICY
Effective Date: 28 February 2025
At Minti, we strive to provide a seamless and transparent experience for both buyers and sellers
of digital media. Due to the nature of digital goods, all transactions are considered final.
However, we recognize that certain situations may warrant a refund or chargeback resolution.
This policy outlines the conditions under which refunds and chargebacks are permitted and how
they are handled.
This policy is aligned with PayPal’s Buyer and Seller Protection Policies and industry best
practices to prevent fraudulent disputes while ensuring fair treatment of buyers.
Minti acts solely as a marketplace technology provider and does not act as the seller of record,
merchant of record, or payment intermediary. All payments are processed directly between
buyers and sellers via PayPal.
1. GENERAL REFUND POLICY
Due to the instant delivery of digital media, refunds are not typically provided. However, refunds
may be granted in the following exceptional cases:
1.1 Eligible Refund Situations
Refunds may be issued under the following circumstances:
• Non-Delivery: Buyer did not receive access to the purchased digital media due to a
system error or technical failure.
• Corrupt/Defective Files: The digital file is unusable or corrupted, and the seller is unable
to provide a working version.
• Unauthorized Transaction: If a user reports that their payment method was used without
their authorization, and sufficient evidence is provided.
• Misrepresentation of Product: The media file materially differs from the description
provided by the seller.
1.2 Non-Refundable Situations
Refunds will not be granted in the following cases:
• Buyer changed their mind or made a mistaken purchase.
• Buyer misunderstood the licensing terms of the digital media.
• The digital product was successfully delivered and met the description provided by the
seller.
• Buyer failed to download or access the media within the provided timeframe.
• Buyer is requesting a refund after using or distributing the digital content.
Effective Date: 28 February 2025
At Minti, we strive to provide a seamless and transparent experience for both buyers and sellers
of digital media. Due to the nature of digital goods, all transactions are considered final.
However, we recognize that certain situations may warrant a refund or chargeback resolution.
This policy outlines the conditions under which refunds and chargebacks are permitted and how
they are handled.
This policy is aligned with PayPal’s Buyer and Seller Protection Policies and industry best
practices to prevent fraudulent disputes while ensuring fair treatment of buyers.
Minti acts solely as a marketplace technology provider and does not act as the seller of record,
merchant of record, or payment intermediary. All payments are processed directly between
buyers and sellers via PayPal.
1. GENERAL REFUND POLICY
Due to the instant delivery of digital media, refunds are not typically provided. However, refunds
may be granted in the following exceptional cases:
1.1 Eligible Refund Situations
Refunds may be issued under the following circumstances:
• Non-Delivery: Buyer did not receive access to the purchased digital media due to a
system error or technical failure.
• Corrupt/Defective Files: The digital file is unusable or corrupted, and the seller is unable
to provide a working version.
• Unauthorized Transaction: If a user reports that their payment method was used without
their authorization, and sufficient evidence is provided.
• Misrepresentation of Product: The media file materially differs from the description
provided by the seller.
1.2 Non-Refundable Situations
Refunds will not be granted in the following cases:
• Buyer changed their mind or made a mistaken purchase.
• Buyer misunderstood the licensing terms of the digital media.
• The digital product was successfully delivered and met the description provided by the
seller.
• Buyer failed to download or access the media within the provided timeframe.
• Buyer is requesting a refund after using or distributing the digital content.
2. HOW TO REQUEST A REFUND
Buyers requesting a refund must:
1. Contact the Seller First:
o Buyers must first attempt to resolve the issue with the seller by writing
[email protected]
o The seller has 48 hours to respond to refund requests.
2. Escalate to Minti Mediation:
o If the seller does not respond or refuses a valid refund, the buyer may submit a
dispute through Minti’s support portal.
o Minti’s dispute resolution team will review the case within 5 business days.
3. Final Decision by Minti:
o Minti will issue a final decision based on transaction records, seller response, and
evidence provided.
o If a refund is granted, the funds will be returned to the original payment method
within 5-10 business days.
3. CHARGEBACK POLICY
Chargebacks are a last resort and should only be initiated after all other resolution options have
been exhausted.
3.1 Handling of Chargebacks
• Buyers must first attempt a resolution with the seller and Minti before filing a
chargeback.
• If a chargeback is initiated, Minti may freeze the buyer’s account pending investigation.
• Minti will provide PayPal with all relevant transaction records, communication logs, and
proof of content delivery.
• Fraudulent chargebacks may result in permanent account suspension and legal action.
3.2 Seller Protection Against Chargebacks
To protect sellers from unfair chargebacks:
• Sellers are required to provide detailed product descriptions and clear licensing terms.
• Minti will maintain proof of delivery, such as digital access logs.
• Sellers and Minti will contest fraudulent chargebacks with evidence to payment
providers.
4. POLICY UPDATES & COMPLIANCE
Minti reserves the right to update this Refund & Chargeback Policy in accordance with PayPal’s
policies, legal requirements, and industry best practices.
Buyers requesting a refund must:
1. Contact the Seller First:
o Buyers must first attempt to resolve the issue with the seller by writing
[email protected]
o The seller has 48 hours to respond to refund requests.
2. Escalate to Minti Mediation:
o If the seller does not respond or refuses a valid refund, the buyer may submit a
dispute through Minti’s support portal.
o Minti’s dispute resolution team will review the case within 5 business days.
3. Final Decision by Minti:
o Minti will issue a final decision based on transaction records, seller response, and
evidence provided.
o If a refund is granted, the funds will be returned to the original payment method
within 5-10 business days.
3. CHARGEBACK POLICY
Chargebacks are a last resort and should only be initiated after all other resolution options have
been exhausted.
3.1 Handling of Chargebacks
• Buyers must first attempt a resolution with the seller and Minti before filing a
chargeback.
• If a chargeback is initiated, Minti may freeze the buyer’s account pending investigation.
• Minti will provide PayPal with all relevant transaction records, communication logs, and
proof of content delivery.
• Fraudulent chargebacks may result in permanent account suspension and legal action.
3.2 Seller Protection Against Chargebacks
To protect sellers from unfair chargebacks:
• Sellers are required to provide detailed product descriptions and clear licensing terms.
• Minti will maintain proof of delivery, such as digital access logs.
• Sellers and Minti will contest fraudulent chargebacks with evidence to payment
providers.
4. POLICY UPDATES & COMPLIANCE
Minti reserves the right to update this Refund & Chargeback Policy in accordance with PayPal’s
policies, legal requirements, and industry best practices.
5. CONTACT FOR REFUND & CHARGEBACK SUPPORT
For refund or chargeback assistance, contact:
• Email: [email protected]
By using Minti, you acknowledge and agree to follow this Refund & Chargeback Policy to
ensure a fair and secure marketplace for all users.
For refund or chargeback assistance, contact:
• Email: [email protected]
By using Minti, you acknowledge and agree to follow this Refund & Chargeback Policy to
ensure a fair and secure marketplace for all users.
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